FAQs
FAQs
How can I get in contact with AusDealz?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
How can I track my order? Once your order is processed and shipped, we will email you a tracking number. You can use this tracking number to monitor your package's journey right to your doorstep.
Where are the products located and shipped from?
All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales.
What types of payments do you accept?
We accept all major forms of payment, including credit cards, PayPal.
Is delivery free?
Yes, all orders placed in Australia come with fast and free delivery Australia-wide.
What if my order is delayed?
Sometimes orders may be delayed. If this happens and you’re wondering where your order is, first read our ‘Shipping Information’ page for further details. Then, check your Shipping Confirmation email, which may have ended up in your spam/junk folder. If you’re still unable to track your order, please contact us via the Contact Us page.
Can I change my shipping address after placing an order? If you need to modify your shipping address, please contact our customer support team as soon as possible. We'll do our best to accommodate your request before your order is shipped.
What if I need to return an item? We offer a 14-Day Money Back Guarantee. If you're not satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Please visit our Returns and Refunds page for detailed instructions.
What currency is the store in?
All products displayed on our website are in AUD (Australian Dollars).
Is my personal and payment information secure? Your security is our top priority. We employ industry-standard encryption and security measures to protect your personal and payment information. Your data is handled with the utmost confidentiality and care.
If you have any more questions or concerns, please don't hesitate to contact our friendly customer support team. We're here to ensure your shopping experience with Mode Markt is exceptional in every way.